Return Policy
Effective Date: 11-02-2025
Last Updated: 11-02-2025
At shop.agilehomosolutions.com, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully before initiating a return.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within [7/14/30] days from the date of delivery.
- The item must be unused, undamaged, and in its original packaging with all accessories, manuals, and tags intact.
- Proof of purchase (order number, invoice, or receipt) is required for all returns.
- Certain products, such as customized, perishable, digital, or software products, are non-refundable unless defective.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized items
- Software, digital downloads, or subscriptions
- Health and hygiene products (e.g., masks, personal care items, etc.)
- Items marked as 'Final Sale' or 'Non-Returnable'
- Gift cards and promotional items
3. Return Process
To initiate a return, follow these steps:
- Contact our support team at [support@agilehomosolutions.com] or call us at +91-7905546585 within the return window.
- Provide your order details and reason for return.
- Once approved, you will receive a Return Authorization Number (RAN) and instructions for returning the product.
- Pack the item securely and ship it to the address provided.
- Once received and inspected, we will process your refund or exchange within [7-10] business days.
4. Refund & Exchange Policy
- Refunds: If eligible, refunds will be issued to the original payment method within [7-10] business days after receiving the returned item.
- Exchanges: If you need a replacement, we will process an exchange for the same item (subject to availability).
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (wrong or defective item sent).
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.
6. Cancellation Policy
- Orders can be canceled within 12 hours of placement if they have not been shipped.
- Once the order is shipped, it cannot be canceled, but you may request a return after delivery.
7. Contact Us
For any questions or concerns regarding our return policy, please contact us:
- Email: support@agilehomosolutions.com
- Phone: +91-7905546585
- Address: L-III/77, Sec-D, Aliganj, Lucknow (UP) - 226024
We appreciate your trust in shop.agilehomosolutions.com and strive to provide you with the best shopping experience possible!